Complaints, Compliments, Suggestions
The Association aims to deliver excellent standards of service to all its customers. We recognise that sometimes things go wrong, or that the services we offer may not always meet our customer’s expectations. We also recognise the benefit of positive feedback, and of listening to customers’ views and ideas.
The Complaints Policy:
· give customers the opportunity to compliment the service where it exceeds their expectations;
· give customers the opportunity to make complaints or suggestions for service improvement and to have these reviewed promptly by staff;
· highlight any areas of excellence or of common complaint, from which the Association can learn and, if necessary, adapt its behaviour;
· raise overall levels of customer satisfaction;
· create a climate where service improvement is seen as an on-going partnership between the Association and its customers.
If you would like to make a complaint or suggestion, please:
Click here to download the booklet and form;
Click here to contact us;
Or telephone the Customer Care Team on 01530 278080.