Complaints, Compliments and Suggestions
We aim to:
- give customers the opportunity to compliment the services where it exceeds their expectations;
- give customers the opportunity to make complaints and suggestions for service improvement and to have these reviewed promptly by staff;
- highlight any areas of excellence or of common complaint, from which the Association can learn and, if necessary, adapt its behaviour;
- raise overall levels of customer satisfaction;
- create a climate where service improvement is seen as an ongoing partnership between the Association and its customers.
If you would like to make a complaint, compliment or suggestion, please download the form and return to our office.
A copy of the Getting it Right leaflet is available here.
Please note this form is in relation to our service and not if you wish to make a complaint about antisocial behaviour or in relation to one of our tenants / developments. If you have a complaint of this nature please contact us direct or email midlandsrural@midlandsrh.org.uk