As a resident, you play an important part in shaping our services.
We believe the best ideas come from the people who live in the homes we provide and the communities we serve. Your thoughts, experiences and feedback help to shape how we work and the decisions we make.
We believe in real engagement, not just ticking boxes. That’s why we:
- Listen to your views and act on them
- Empower you to shape policies, services, and strategies
- Ensure everyone has an equal chance to get involved.
Click on the sections below to explore the different ways you can have your say and get involved.
Get involved
We'd love you to get involved and shape our services - there's no commitment to regular meetings
Tenant Satisfaction Measures
To help us keep homes and services up to scratch we collect, monitor and report on a series of measures set by the Regulator of Social Housing
You said, we did
See how residents' feedback has lead to real changes and improvements
Your views and ideas matter
Got some feedback or an idea for how we can improve? Please tell us!
Consumer Standards
Information on housing standards, safety and ensuring our services meet residents' needs