To rent, buy or swap
Our process and what is in the pipeline
Everything you need to know

Contact us

The easiest way to access our services is via myhomeonline at a time to suit you

MRH myhomeonline logo.jpg

Register now - you will need your National Insurance number so we can verify your account

Once registered you can:-

  • Pay your rent
  • Set up a direct debit
  • Report a repair that is not an emergency
  • View your rent account
  • Update your personal details
  • Add a disability
  • Send us a direct/secure message

Our website:

You can contact us by completing the online form for general enquiries.

If you have a complaint or suggestion complete the feedback form.

Or pay us a compliment.

Email us:

You can email the Customer Care Team directly at enquiries@midlandsrural.org.uk

Call the Customer Care Team:

0300 1234 009

Our lines are open Monday to Friday, 9am to 5pm.

Routine repairs should be logged through myhomeonline, and as such you should only report non-emergency repairs to the Customer Care Team between 10:00-12:00 and 14:00-16:00, Monday to Friday.

You can also call us outside these hours to report emergency repairs only, 24 hours a day, 365 days a year.

Calls to 0300 numbers cost no more than a call to UK landline numbers beginning in 01 or 02 and are part of inclusive minute packages from mobile and landline operatives.

In Person:

Our offices are closed to the public.  If you need support or advice on anything from applying for a home to managing your tenancy, contact us and we will arrange for an home visit or appointment.

Or write to us:

Whitwick Business Centre

Stenson Road

Coalville

Leicestershire

LE67 4JP