Yearly service
Solid fuel checks are carried out by our contractor, Sureserve. Their engineers will always carry an ID card.
Sureserve will send you an appointment by letter, about eight weeks in advance. If you can't make this appointment, please contact them as soon as possible to rearrange on: 01205 591961 or email renewables.servicing@sureserve.co.uk
For more information about solid fuel safety in your home, visit the HETAS | Working together for a cleaner safer environment website.
We do not allow the use or storage of the following heating devices in our homes:
- paraffin heaters
- mobile gas heaters
- gas cylinders
- containers of petrol or paraffin.
Dangers of carbon monoxide
Carbon monoxide (CO) is a silent killer. It's a colourless, odourless, tasteless and non-irritating toxic gas.
The most important thing you can do to minimise the risk of carbon monoxide poisoning is to ensure that your gas and solid fuel appliances are checked annually.
Faulty boilers or solid fuel appliances can emit carbon monoxide fumes into the air which, as it doesn’t smell, can go unnoticed. That's why it's vital for you to allow us access to your home to carry out the yearly safety inspection.
What we check
Every room used as living accommodation with a fixed gas appliance (excluding cookers) must have a carbon monoxide alarm.
We'll check your alarms as part of the annual gas or solid fuel safety inspection.
In the early stages of CO poisoning, symptoms are like other common ailments so it can go undetected until it is too late. These include:
- headaches
- feeling dizzy or light-headed
- breathlessness
- nausea
- loss of consciousness
- erratic behaviour
- difficulty seeing.
If you think there is a CO leak in your home:
- switch off all fuel-burning appliances
- open doors and windows to get as much fresh air in as possible
- seek urgent medical help.