Direct Debit or paying online are the quickest ways to pay
Setting up a Direct Debit is the easiest and most flexible way to pay your rent.
Please complete the form below - you'll need to know your bank account details.
Log into your MyHomeOnline account
- Select 'Set View account/Make Payment'
- Select 'Make a payment'
- Complete the form
You'll need your allpay reference number for this (the long number on your swipe card).
Download the allpay app on your tablet, computer or smartphone.
Once installed, use your allpay payment card reference number along with your debit or credit card to make payments.
You can pay securely online using your debit or credit card through allpay.
Just follow the on-screen instructions and have your payment card details ready.
Other ways to pay
Call our Customer Care team on 0300 1234 009 to pay over the phone with a debit or credit card.
You can pay over the phone with allpay, using a credit or debit card.
You'll need the reference numbers from your allpay swipe card.
Call allpay on 0844 557 832.
You can pay your rent anywhere that accepts allpay payment cards.
Look for the allpay logo at participating shops, post offices and PayPoint locations.
You can pay with cash or debit and credit cards.
Always remember to keep your receipt.
A standing order is a regular, fixed payment from your bank account.
You'll need to arrange this with your bank. If you have online banking or a banking app you may be able to set it up through that.
You can decide the date and how often you want to pay using the following bank details:
Bank: Barclays Bank, Sir Frank Whittle Road, Derby, DE1 9NT.
Sort code: 20-25-93
Account number: 50689459
Reference: Use your tenancy number
You can find your tenancy number on your MyHomeOnline account.
- Click on the 'View Account/Make Payment' button.
- You will see your tenancy number at the bottom of the screen.
If you use online banking, you can make a payment directly from your account.
You'll need to provide these bank account details:
Bank: Barclays Bank, Sir Frank Whittle Road, Derby, DE1 9NT
Sort code: 20-25-93
Account number: 50689459
Reference: Use your tenancy number
You can find your tenancy number on your MyHomeOnline account.
- Click on the 'View Account/Make Payment' button.
- You will see your tenancy number at the bottom of the screen.
When to pay your rent
Your rent and service charge (if applicable) is due on the first of each month. Payments are due in advance.
Help to pay your rent
If you’re finding it hard to pay your rent, please talk to us; we’re here to help.
Rent and service charges are due in advance, so it's important to make sure your payment is made on time each month (or each week depending on your arrangement).
If you're having trouble keeping up with payments, please talk to us.
We’ll work with you to find a solution. The sooner you contact us, the easier it will be to resolve any issues.
If you miss rent payment, we will always take an early intervention approach to ensure, where possible, that any debt is dealt with as quickly as possible. This may include working with you to agree on a manageable repayment plan based on your income.
If you're experiencing financial difficulties, please contact us – our team is here to offer support and guidance. We will explore all options available to help you stay in your home. However, if you don't pay or follow repayment agreements, we may need to take further action.
Legal action
We’ll do everything we can to avoid legal action but if payments are missed, we may need to take steps to recover the debt, including serving you a Notice of Seeking Possession.
If we have to take you to court, you may face eviction and additional costs. Your chances of being rehoused in future will be greatly affected if you leave your home owing rent, court costs or recharged repairs.
If you are having financial difficulties, please contact us immediately. It’s never too late to seek help.
There are lots of free services available online and in your community.
You’ll find lots of links on our support pages to a range of agencies, tools and information to help you manage your money and make sure you’re receiving all the benefits you’re entitled to.
If you can’t find the information you’re looking for or need further assistance, please talk to your Housing Officer.
Further information
If you need help and support to open or change your bank account, take a look at the Money Helper website.
We work with payment provider allpay, to offer a simple, easy and secure way to pay your rent.
You need an allpay payment card to make payments.
You can pay with a debit or credit card at www.allpay.net, over the phone on 0844 557 8321 or by downloading the allpay app.
If you've lost your allpay card, please get in touch and we'll organise a replacement.
You can view your rent account online, make payments and download statements at any time using MyHomeOnline.
Register on MyHomeOnline
Once your details have been verified, we'll email you a registration code so you can log in and use your account.