If you're unhappy with the way we've handled your personal data, please use this form to tell us about your complaint.
If you make a data protection complaint, you will be asked to provide us with some personal information about yourself, such as your name and email address. This is primarily to help us to respond to your complaint and to allow us to identify you if you contact us again. We will also record any other personal information about you and others that you may provide to us as part of your complaint. When we receive your complaint, we may share your data with relevant teams as needed for investigation.
To find out more about how and why we use personal information and who to contact if you have any queries about this, please see our privacy notice.
Our response to you
- We will acknowledge your complaint within five calendar days on receipt.
- Where the complaint is complex, unclear and/or multiple issues have been raised, we may ask you to agree the scope of the complaint.
- Please note, complex complaints may take longer to investigate.
What is a data protection complaint?
About data protection complaints
If you consider we've infringed data protection legislation because of the way we've handled your personal information (or the personal information of someone you're acting on behalf of), you can make a complaint.
Examples of issues that could be considered a data protection complaint, include:
- personal or tenancy information has been shared with the wrong person
- a resident can see another resident’s information on MyHomeOnline
- we have recorded incorrect or inappropriate notes about them
- we have used their information in a way they were not expecting
- we have not corrected, deleted or restricted use of their personal data when asked.
Further information