Our policies

Our polices help us to make sure we treat all of our customers and staff equally and that we manage our services in a fair, consistent and efficient way.

If you'd like a printed copy of a policy listed below, please get in touch.

Acceptable Behaviour Policy

Anti-social Behaviour Policy

Compensation Policy

Complaints Policy

Contractor Code of Conduct

Customer Experience Strategy

Damp and Mould Policy

Determining Unreasonable or Vexatious Complainants Policy

Mutual Exchange Policy

Neighbourhood Management Policy

Privacy notice

Residents' repair responsibilities 

Vulnerability Policy