Living in your home
How to pay, annual changes, and how to get support with your rent
Three quick and easy ways
View your rent account, report repairs and update your personal information.
Once you have moved in to one of our properties and settled in, we will do our best to make sure your home stays in good condition and offer any assistance we can.
You should register with MyHomeOnline and a user guide is available below.
What to do when something needs fixing. If you have an emergency repair, we will come out within 24 hours and repair it for free. For urgent repairs we will come out within 5 working days and we will attend to routine repairs within 20 working days (28 calendar days).
Keeping your home in good condition. We offer planned maintenance such as external painting and decorating to make sure your home stays in good shape. Our grounds maintenance service looks after communal outdoor areas.
Home contents insurance is vital to protect your belongings and is your responsibility. Find out more about insurance options including our special low-cost insurance deal.
Home improvements. Whilst living in your home you may want to make your own improvements or introduce energy efficiency measures such as a new boiler or double-glazed windows. Read up on what you can and cannot do here.
Ending a tenancy. There are several reasons why a tenancy could end or change, including the death of a tenant or if you want to swap your home with someone else.
Keeping your neighbourhood safe. Creating sustainable, peaceful neighbourhoods is important to us. Any incidences of anti social behaviour or harassment are taken seriously. Find out how we can help you to end threatening, offensive or disruptive behaviour in your area and learn about how you can get involved in making your neighbourhood a better place to live.
Tell us what you think. Let us know about your experiences of living in one of our properties, good and bad, so we can continually improve our services.