Meet the management

  • Richard Mugglestone, Company Secretary

    Richard has significant knowledge and experience of strategic partnerships, policy shaping and key service delivery in rural housing.

    Richard oversees the delivery of rurally focused development, housing management, maintenance and customer care services to the Association.

    As Company Secretary, Richard is responsible for compliance with the Consumer Standards.

  • Ed Massey, Housing Services Manager

    Following  an MSc/Diploma in Housing from the London School of Economics, Ed has specialised in homelessness, housing advice, and housing management for both local authority and registered providers in London and the Midlands.

    He joined the Association in 2005.

  • Philippa McKenna, Project Delivery Manager

    Philippa brings almost 20 years' experience of working in the housing sector to Midlands Rural Housing.

    A specialist in all areas of housing management, development and construction, Philippa is passionate about making sure that high quality and well designed affordable housing is available to all those who need it most, particularly in rural areas.

    She is professionally qualified, and a member of the Chartered Institute of Housing.

  • Sue Haywood BA (Hons), Customer and Business Support Manager

    Sue has dealt with customer services within the housing sector for more than two decades.

    Sue manages a small Customer Care team. She is also the lead person within the association for complaint handling.

  • Neil Gilliver, Development Services Manager

    Neil has over 15 years’ experience in the social housing sector, with the last 13 years spent in the specialist area of affordable rural housing development.

    With a passion for delivering high-quality, innovative homes, Neil oversees all our new developments. His experience and knowledge ensure our developments are leading the way in providing greener, warmer and more energy efficient homes.

  • Michael Abell, Maintenance and Contracts Manager

    Michael oversees the maintenance team and is responsible for the responsive repairs service, planned maintenance, asset management, and building / health & safety compliance.

  • Jo Haigh, Communications and Engagement Manager

    Jo joined the team in September 2020.

    She oversees all our customer, staff and stakeholder engagement.