Skip to main content
Feedback and complaints
  • Home
  • About us
    • Meet the board
    • Become a LRHA Board Member
    • Meet the management
    • Our service promises
    • Our performance
    • Our partners
    • Our successes
    • Our policies
  • News
  • Publications
    • Annual report
    • Business plans
    • Newsletters
    • Cost of living guide 2025
  • Contact us
    • Compliments, complaints and suggestions
    • myhomeonline
    • Contact us online
Login / Register to myhomeonline

Main Menu

  • logo
  • Finding a home  
    Finding a home
    Finding a home to rent
    Finding a home to buy
    Finding a home to swap or transfer
    Our villages
  • Developing new homes  
    Developing new homes
    Getting started
    Parish Councils
    Landowners
    The development pipeline
    Partnership working
    Our successes
  • Living in your home  
    Living in your home
    Moving in
    • Home contents insurance
    Changes to your household
    Your rent
    • How to pay your rent
    • Your rent changes for 2025-26
      • Shared owners: rent increase 2025-26
      • Rental customers: rent increase 2025-26
    • What if I fall behind on my rent?
    • Direct debits - we're going paperless
    Maintaining your home
    • Repairs
      • Repair responsibilities
    • Heating systems
    • Damp and condensation
    • Home improvements
    • Planned maintenance
    • Garden Services
    • How to...
      • Unblock a sink
      • Tackle condensation
      • Fill a hole in the wall
      • Bleed a radiator
      • Look after your work surface
      • Keep your paths nice
      • Defrost a condensate pipe
    • Flood Advice: What you should do
    • Safety at home
    Your neighbourhood
    • Anti social behaviour
    • Harassment
    Moving Out
    FOR SHARED OWNERS
    • Maintenance, alterations and insurance
    • Rent and service charges
      • Shared owners - Rent changes 2025/26
    • Your lease
    • Buying, selling and remortgaging
      • Remortgaging your shared owner home
    Support and advice
    • Financial support and benefits
      • Are you worried about money?
      • Energy, heating and water support
      • Universal Credit, benefits and welfare reform
      • Food banks
    • Your health and wellbeing
      • Mental health support
      • Domestic abuse
      • Aids and adaptations
    Right to Buy
    Keeping a pet
    Get involved and share your ideas
    • Your Idea Matters
    • You said, we did
    • Tenant Satisfaction Measures - survey
    Visiting your scheme
  • logo

  • Menu
Login / Register: myhomeonline
  • Close
  • Login / Register to myhomeonline
  • Home
    • Finding a home
    • Developing new homes
    • Living in your home
    • About us
    • News
    • Publications
    • Contact us
      • Compliments, complaints and suggestions
        • Telling us about a complaint
          • Customer complaint form
          • Complaints policy
          • Vexatious Complainants Policy
        • Compliments
      • myhomeonline
      • Contact us online
  • Home/
  • Contact us/
  • Compliments, complaints and suggestions/
  • Telling us about a complaint/
  • Complaints policy

Complaints policy

  • MRH Complaints Policy Updated March 2022, 166 KB

Share

Print

Email this to a friend

Tweet this

      • Home
      • Accessibility
      • Terms and conditions
      • Privacy Notice
      • Cookies used on this website

      Copyright emh group 2025. All rights reserved.

      Home Accessibility Terms and conditions Privacy Notice Cookies used on this website