Office Closure for Staff Training
Our offices are closed from 12 noon on Friday 22nd November 2019 for staff training.
If you are a resident with an emergency repair please follow the instructions below, if you have a non emergency repair please report this via myhomeonline
An emergency repairs are those needed to avoid immediate danger to your health and safety or serious damage and destruction to your home.
This includes things like:-
- Total loss of water (first please check the water authority website to see if it is a wider problem),
- Unsafe electric fittings,
- Major/uncontainable leaks (please turn your stop cock off immediate),
- Blocked mains drains (first please check with your water authority) - blocked drains, toilets, sinks/wash hand basins, baths, etc. are residents responsibility to clear
We will aim to make your home safe or prevent further damage. We may need to arrange a further visit to complete the repair.
Please call 0300 1234 009; if this number is unavailable call 0203 7013553 and you will be directed to our out of hours service.