Tenant Satisfaction Measures - survey 2022

Repairs completed within target time:

• 65%

Safety check compliance:

Satisfaction that we listen to tenant views:

Satisfaction that we act upon tenant views:

Agree that we treat tenants fairly:

Agree that we treat tenants with respect

Customers who have reported a complaint in the last 12 months:

Of those who did report a complaint, their satisfaction with our approach to handling complaints:

n.b: two people responded to this question

Complaints relative to the size of the landlord, per 1000 properties:

• 29 per 1000 properties

Actual number of complaints:

• 4 cases from 140 homes

Complaints responded to within Complaint Handling Code timescales:

• 100%

This was only asked to customers who answered 'yes' to the pre-qualifying question: Do you live in a building with communal areas, either inside or outside, that we are responsible for maintaining? (i.e. shared carparking areas or shared entrances in blocks of flats)

Satisfaction with our approach - from customers who HAVE reported an ASB issue in the last 12 months:

n.b only two customers responded to above question

Satisfaction with our approach - from customers who have NOT reported an ASB issue in the last 12 months:

Complaints relative to the size of the landlord, per 1000 properties:

• 264 per 1000 properties

Actual number of complaints:

• 37 cases from 140 homes